• 24 January 2018

    Our 2018 Annual Conference is fast approaching and with Carolyn McCall, Marc Pritchard and Alex Mahon all on the agenda, it's shaping up to be our biggest and best yet! 

    In addition to our world-class line-up, I'm delighted to confirm that all attendees at this year's event are now entitled to a FREE 3-month Premium Digital subscription!

    Book your tickets now to avail of this exclusive offer and make the most of the Financial Time's comprehensive coverage and in-depth analysis of key global issues.

    Tickets are on sale now. Book your place now to hear leading marketers discuss issues around industry accountability.

     View the full agenda and book your place on our website.

  • 19 January 2018
    Diversity matters. It drives success, it drives innovation. But have we, as an industry, done enough to build an inclusive culture and ensure 'diversity' becomes more than just a buzzword? 


    Our upcoming Annual Conference asks that very question and we are delighted to have Channel 4's new CEO, Alex Mahon on board to lead the discussion. 

    Alex Mahon, CEO Channel 4‚Äč
    A longstanding champion of diversity, Mahon was appointed CEO of the broadcaster in 2017 and will be sharing her views on issues such as inclusivity, innovation and accountability.


    Her keynote address will be followed by an expert panel discussion, designed to challenge thinking and share what more can be done to ensure the industry takes the lead on inclusivity and accountability. 


    Panellists include: 
    • Fiona Cannon OBE, Group Director, Responsible Business and Inclusion, Lloyds Banking Group
    • Michele Oliver, Vice President, Marketing, Mars
    • Joshua Graff, UK Country Manager and Vice President of Marketing Solutions, LinkedIn EMEA
    • Tanya Joseph, Director of Public Affairs, ISBA
    The day's agenda also features speeches from Marc Pritchard, Carolyn McCall, Geoff Seeley and Elizabeth Fagan - not to be missed! 
    Find out more and book your tickets on the Conference website

  • 16 January 2018

    I’ve never been one for pearls. But as 2018 marks my 30th year working for ISBA, that particular milestone is one pearl I will proudly wear.

    Over the course of my three decades with ISBA, I’ve seen many a change; new offices, new staff, new ideas. But never was the change so profound as it was last year.

    ISBA’s change agenda has seeped into every aspect of my working life – and our Annual Conference has been one area that has thoroughly benefitted. This year’s event will be the 28th ISBA conference I have been part of and before a single speaker has taken to the stage, it is already the one I am most proud of.

    Having spent the last 6 months creating a programme centred on ‘The Age of Accountability’, one that both challenges and inspires, I can say with confidence that our 2018 Annual Conference is shaping up to be the best we have ever had. 

    When faced with a veritable who’s who of industry stalwarts, it’s hard to call out just a few, but given the impact his speech had last year, I am delighted that Marc Pritchard, P&G’s Chief Brand Officer has chosen our Conference as his preferred platform this year and I cannot wait to hear his thoughts on the day’s themes.

    And it doesn’t stop there – in addition to CEOs of major broadcasters, including ITV’s Carolyn McCall and Alex Mahon from C4, we have over 12 CMOs and Marketing Directors, representing over £777m in media spend from brands such as Unilever, Virgin Media, Barclays, Boots, BT, British Gas, and Airbnb confirmed to share their views with us.

    Best line-up ever? I think so! But just in case, here are some more of the many speakers scheduled throughout the day:

    • Alex Aiken, Executive Director for Government Communications
    • Geoff Seeley, Director, Global Connections & Media Activation, Airbnb
    • Tom Corbett, Group Head of Sponsorship & Media, Barclays
    • Carl Johnson, Anomaly’s Global CEO will also be flying over from the US to make a rare appearance in the UK.

    View the full agenda here >

    It goes without saying that our venue should reflect the quality of our agenda and match the atmosphere we’re expecting from the debate. So where to?

    Enter Troxy! As one of East London’s most unique establishments, and just two stops from Bank, Troxy has played host to numerous concerts, conferences and sold-out events for over 80 years – aka the perfect home for the ISBA Conference.

    So, on the 6th March 2018 – head straight for London, E1 0HX.

    At this early stage, we already have delegates from brands such as Aldi, Aviva, Bayer, BUPA, Camelot, DFS, E.ON, GSK, Heineken, John Lewis, McDonald's, Microsoft, Nestle UK, Shell, TUI, Volkswagen and Zurich.
    We will be announcing more speakers over the weeks to come, so be sure to keep an eye on our social media channels for more details or head over to our website for a full overview and to book your tickets. 

    With less than two months to go, I am excited beyond belief. Now, back to event-planning! 

    I look forward to seeing you and your colleagues on 06 March.

    Jackie Marlow
    Director of Membership & Marketing, ISBA

  • 14 December 2017

    The Committees of Advertising Practice (CAP) have announced that a new rule will be introduced in the UK Advertising Codes banning harmful gender stereotyping in advertising.

    The rule will come into force next year and follows a review by the Advertising Standards Authority (ASA) on harmful gender stereotyping in advertising that found a case for stricter regulation of ads that 'feature stereotypical gender roles or characteristics which can be harmful to people, including ads which mock people for not conforming to gender stereotypes'.

    The full press release from the ASA can be found below: 
                                                         _ _ _ _ _ _ _ _

    Advertising Regulator: There Will Be a New Rule on Harmful Gender Stereotyping in Ads Next Year 

    Speaking ahead of a reception at the Wales Millennium Centre, Cardiff on [today’s date], Ella Smillie from the Committees of Advertising Practice (CAP), announced that a new rule will be introduced in the UK Advertising Codes next year to ban harmful gender stereotyping in advertising.

    The review by the Advertising Standards Authority (ASA) on harmful gender stereotyping in advertising, Depictions, Perceptions and Harm, published last summer, provided an evidence-based case for stronger regulation of ads that feature stereotypical gender roles or characteristics which can be harmful to people, including ads which mock people for not conforming to gender stereotypes.
    Following the review, CAP – the body that writes the Advertising Codes - committed to develop new standards on ads that feature stereotypical gender roles or characteristics. CAP is now developing a new rule and guidance on the depiction of gender stereotypes in ads, which it will consult on in Spring 2018.
    Evidence in the review suggested that harmful stereotypes can restrict the choices, aspirations and opportunities of children, young people and adults.  These stereotypes can be reinforced by some advertising, which therefore plays a part in unequal gender outcomes, with costs for individuals, the economy and society. The review welcomed the ASA’s track record of banning ads on grounds of objectification, inappropriate sexualisation and for normalising unhealthily thin body images, but found that more needs to be done on gender stereotypical roles and characteristics portrayed in ads.

    The new rule will not ban all forms of gender stereotypes.  For example, the evidence falls short of calling for a ban on ads depicting a woman cleaning or a man doing DIY tasks.  But, subject to context and content considerations, the evidence suggests certain types of depictions are likely to be problematic, for example, an ad which depicts family members creating a mess while a woman has sole responsibility for cleaning it up or an ad that features a man trying and failing to undertake simple parental or household tasks because of stereotypes associated with his gender.

    Ella Smillie, Committees of Advertising Practice, said:

    Some gender stereotypes in ads can contribute to harm for adults and children by limiting how people see themselves, how others see them, and potentially restricting the life decisions they take. The introduction of a new advertising rule from 2018 will help advertisers to know where to draw the line on the use of acceptable and unacceptable stereotypes.

    “We’ll set out our proposed new standards in Spring 2018 and openly consult on them.  That’s why I’m pleased to be in Cardiff at an event with the Minister responsible for Equalities, Julie James AM, to invite the Welsh public policy community to engage with our consultation and submit their views about whether we’re appropriately reflecting what the evidence is telling us.”
    Guy Parker, Chief Executive of the Advertising Standards Authority, said:

    While advertising is only one of many factors that contribute to unequal gender outcomes, we welcome CAP’s decision to introduce a new rule on harmful gender stereotypes in ads.  Although companies have responded positively and constructively to our report, with welcome examples of voluntary action, there is more to do.  We are determined to make sure our regulation calls out harmful and outdated practices and a new rule in the Advertising Codes will help tackle the harmful gender stereotypes identified in our review of the evidence"
    Media enquiries
    Media and Public Affairs Manager, Shabnum Mustapha
    ShabnumM@ASA.Org.UK / 07985 033076
    Media & Public Affairs Assistant, Estelle Yuen
    EstelleY@ASA.Org.UK / 07984 342720
    Notes to editors:
    1. The Committee of Advertising Practice (CAP) is responsible for writing and maintaining The UK Code of Non-broadcast Advertising and Direct & Promotional Marketing covers advertisements placed in traditional and new media, sales promotions, direct marketing communications and marketing communications on marketers’ own websites. 
    2. Further information about CAP available at www.asa.org.uk
    3. The Advertising Standards Authority (ASA) is the independent regulator of advertisements across all media in the UK.  It does so in the public interest and with the co-operation of advertisers, agencies and media owners who are committed to observing the Advertising Codes. The ASA acts independently of both the Government and the advertising industry.
    4. The ASA review of gender stereotyping in advertising, Depictions, Perceptions and Harm, is available here.

  • 29 November 2017

    Over the past 12 months, the production industry has been rocked by serious claims regarding how production contracts are managed and granted by some agencies.

    At the heart of the debate is a clear and relevant concern relating to agencies who are responsible for managing bid processes where their in-house production facility is also bidding.

    The issue has received significant attention on both sides of the Atlantic, with investigations by US Department of Justice and challenges from the APA in the UK highlighting the gravity of the situation.


    The fallout has resulted in advertisers and the industry at large questioning a number of aspects of the competitive bidding process, namely:

    • Bid Rigging: The key question in the US is whether agencies are forcing third parties to supply fraudulent/inflated bids, known as bid rigging
    • Information misuse to undercut bids: In the UK, the Advertising Producers Association (APA) have called out the practice of agencies are passing on information from genuine bids to their in-house facility to prepare a cheaper bid
    • Fairness: Independent production companies say it is unfair for the agency responsible for the managing the bid process if their in-house production facility is going to be one of the competitive bids received
    • Transparency: Transparency around the process in dispute

    While the issue has yet to be resolved, what is clear is the need for more relevant and actionable information.

    With that in mind, we have been working closely with our members and producers to understand the issues and provide a platform for both discussion and solutions.

    Following a recent ISBA event dedicated to the competitive bidding process, we have produced new guidance, that combines insights from advertisers, producers and agencies and is designed to:

    • Outline the issues and challenges and provide a balanced view of the situation
    • Provide potential solutions and advice for clients
    • Equip members with the information required to have knowledgeable dialogue with their agencies

    The guide is available for all ISBA members. Contact us now for your copy:

    Request > 

    For more information on this issue, please contact Traci Dunne.

  • 26 October 2017

    Following years of planning, it has finally come to this: just over 200 days to prepare and ensure your organisation is ready for the General Data Protection Regulation (GDPR).

    Coming into effect on 25 May 2018, the new regulation will force all organisations to make significant changes to how they collect, process and store consumer data. Given the industry’s reliance on data, and the overwhelming fines for breaches, compliance is the only option for any company offering goods or services to EU consumers.

    Despite this, the GDPR shouldn’t be regarded as another onerous chore. Rather than aiming for the minimum level of compliance, aim for the gold standard and use the process as an opportunity to get closer to your consumers.  

    So, with just six months left to go, what can and should advertisers be doing to ensure they don’t fall foul of the new rules.

    Last week, over 90 members packed into ISBA HQ to hear how global organisations such as Google, GroupM, AppNexus and PwC are working towards compliance, both internally and with their clients. We also heard from James Snook, Deputy Director, Data Protection Policy at DCMS, plus while Harpreet Thandi of Ferrero and Jonny Maitipe of Nationwide provided insights from an advertisers perspective.

    Insights and Actions from the Event:

    Make use of available tools:

    There are a number of tools available online to help organisations prepare and ensure their data is adequately protected.

    • Google Privacy Tools: Amanda Storey, Head of Retail, Travel and Data at Google, highlighted the suite of privacy tools available from the tech giant, including controls to allow companies to choose what data they share and how it is protected. These controls are available for both business and consumers.
    • Guidance: While there have been calls for further guidance, there are a number of excellent guides already available for ISBA members to access, including:
      •  5 Things every brand owner should know about the GDPR, WFA – available on request.
      •  The Data Protection Network’s GDPR guidance, which ISBA and the DMA contributed to – available on request.

    Ensure your contracts are GDPR ready:

    ISBA will be re-launching our Creative Services Contract later this year. The updated versions will be amended to include new clauses related to the GDPR and will ensure all relevant services are fully compliant. For more information on this or any aspect of your contracts, please contact Debbie Morrison

    Google has also planned to roll out new contracts relating to GDPR, making their terms consistent across products.

    Questions to ask your vendor:

    The role of technology cannot be underestimated and the tools you select will play a crucial role in determining whether you remain compliant or risk breaching the rules. With that in mind, six key questions were outlined at the event at all brands should be asking of their technology vendors:

    1. 1. What personal data do you process? How? Why? How do you minimise use of it?
    2.  2. Are you a Processor or a Controller? (See the Consultation on GDPR Guidance on contracts and liabilities between controllers and processors, which ISBA responded to.)
    3. 3. Where you are classified as a controller, on what legal basis are you processing data?
    4. 4. But what if consent is required? How are you prepared to handle consent?
    5. 5. How are you managing data subject rights?
    6. 6. How do you handle security and international transfers?

    Stay on top of Profiling Issues:

    On the issue of profiling, members can keep track of developments by tracking the opinions of the EU Article 29 Data Protection Working Party.

    Review the Data Protection Bill:

    During his keynote, James Snook, Deputy Director, Data Protection Policy, DCMS, discussed the Data Protection Bill, which confirms a new legal framework for GDPR to ensure that we are aligned with the Regulation in the UK. Further information about the DPB can be found here, however, if you have any specific questions regarding the bill that you would like to raise directly with Mr Snook and the DCMS, please contact me.

    Next Steps

    ISBA will be following up with a further GDPR event (February 2018, details TBC), by which time Google will have provided more GDPR tools and Google will have rolled out new contracts relating to GDPR. The ICO should, by then, have published GDPR Guidance on Accountability and Consent.

    For more information on any of the above, please contact me.

    David Ellison
    Marketing Services Manager, ISBA

    Additional Resources

    Additional resources on the GDPR can be found here.

    Other areas of interest raised during ISBAs GDPR event include:

    The full suite of Google’s Privacy tools for both business and consumers:


    Google’s use of Cookies in Advertising: https://www.google.com/policies/technologies/ads/

    View AppNexus' presentations slides here.

  • 17 October 2017

    Today saw the release of 'Advertising Pays: World Class Talent, World Class Advertising' a new report from the Advertising Association.

    The report, created in partnership with LinkedIn, highlights just how important a diverse international workforce is for the UK's advertising and marketing industry. Using insights from a pool of 328,000 LinkedIn members working in the UK sector, it provides a detailed account of how 'international talent plays a pivotal role in the UK’s creative success, but also that the UK is a key source of talent for other advertising hubs worldwide'.

    The UK's creative crown in jeopardy?

    Given the uncertainty around Brexit and how it will be implemented, it is little surprise that many within the industry are concerned about how it will impact the ability to access international talent. As such, the Advertising Association is warning that 'the UK’s creative crown is in jeopardy', calling out the fact that the: proportion of the current advertising and marketing workforce in London that has migrated here from abroad in the last 12 months is three times higher than the corresponding figure in New York; and also higher than in Paris and Amsterdam. More than a third of this talent comes from within the EU, with many others arriving from the United States and Australia.

    Looking beyond London

    London has long been a hub for advertising and marketing talent, but despite the fact that 6% of LinkedIn members in the London area work in the industry, 57% of the industry’s UK workforce is based outside of the capital, with Manchester as the largest of the city hubs. The UK is the number one source of international advertising and marketing talent in New York, Paris and Amsterdam and has provided more than a third of recent migrants to Sydney’s advertising sector.

    Chairman of the Advertising Association and CEO of adam&eveDDB James Murphy
    commented that the "UK ad industry is a world-leader because we’re open to the world. It will be catastrophic to the long-term success of the sector if we can’t access the right talent quickly and easily. Global brands want to work with the best talent and the UK has it. As an industry that delivers £120bn of GDP per year for the country, anything that knocks advertising will dent the economy.” Josh Graff, UK Country Manager at LinkedIn, added “I have experienced first-hand what makes the UK such a creative powerhouse – the people. We’re a wonderfully diverse and international workforce that enables brands and their agencies to create campaigns which resonate across international, cultural and socio-economic boundaries. I hope that this report, informed by LinkedIn’s powerful data, can not only help employers make better decisions about their talent pipelines but that it will also inform policy makers and educators on what’s required to ensure the sector continues to thrive.”

    A Great Advert For Britain - championing access to global talent

    In an effort to protect the sector post-Brexit, the Advertising Association are also running the ‘A Great Advert for Britain’ campaign, which champions access to global talent and celebrates 'the immense contribution of international talent to the UK'.

    Stephen Woodford, CEO of the Advertising Association said:
    “Our new report, informed by LinkedIn’s powerful dataset, highlights immigration as the most important area for Government support to maintain the UK’s position as the world’s leading global advertising hub and drive growth domestically. Our new campaign, ‘A Great Advert for Britain’, brings this important issue to life. We have been working closely with the relevant Government departments on measures to safeguard and promote UK advertising internationally, as well as stimulate further growth in the regions among SMEs. We will continue to make the case to Government for funding and
    support in these areas.”

    The full report is available to download here.

  • 28 September 2017

    Picture the scene, you’ve been working with your agency on a production. You’ve reached the point where the details (shoot date, location, specifications etc.) have all been agreed and you’re ready to push the button!

    Once the agency has been instructed to proceed, the wheels that have been set in motion may be apparent to many, but as has become clear, there are certain elements of the approval process that clients may not be aware of, specifically regarding what happens once approval has been given.

    Enter the PIBS Contract. Once a production partner has been selected, your agency will most likely complete and sign a Production Insurance Briefing Specification (PIBS) contract. But what is it and what does it mean for advertisers?

    PIBS has long been the industry standard production contract, sitting between the agency and the production facility, its main function is to agree the various details of the shoot including date; location; specifications; format and instructions regarding filming equipment; insurance and, importantly, the cancellation terms that will kick in should the client instruct the agency to cancel. 

    While cancellation provisions have always existed within the PIBS document and clients have always had to pay cancellation fees, the existing PIBS contract was unclear and ambiguous. A number of updates have recently been made to the terms that all advertisers need to be aware of, specifically where cancellations and the related fees are concerned.

    Although considered as standard within the industry, ISBA research suggests that 77% of our members are not aware of the PIBS contract, while over 80% do not believe those involved in the approval process are aware of the cost implications of cancelling a production.

    In light of this, and given the importance of the contract and the financial ramifications involved, below is a summary of key updates to the terms where cancellations are concerned:

    • The PIBS terms outline the cancellation payment provisions - cancellation fees are charged based on the amount in respect of services performed by the Production Company in the period between notice of cancellation and intended shoot date
    • Fees range from 25% (20+ days before the shoot) to 100% (if cancelled 10 days or less before the shoot date)
    • Clients will also be liable for Director and Producer's fees upon cancellation again in relation to the period between notice of cancellation and intended shoot date, and again range from 25% (for 20+ days) to 100% (if cancelled 10 days or less before the shoot)

    The updated PIBS Cancellation Policy is available to view here >  The updates now make it clear and transparent as to what cancellation fees clients are liable for and when they kick-in.

    Although not yet in place, now is the perfect opportunity to ensure you and anyone in the team involved in commissioning such projects are fully aware of the importance of a structured production approval process to ultimately avoid unnecessary production cancellations. 

    The new PIBS contract has yet to be launched officially. ISBA will provide a full update as to the official launch date once agreed and will advise you when the new terms kick in. You will also be able to request a copy of the full PIBS document once available.

    To add further weight to the importance of embedding a firm process, ISBA and the IPA have also amended the clauses relating to production and cancellation in the ISBA/IPA Creative Services Contract Templates.

    These have been updated to make it clear that it is the agency’s responsibility to advise their client in advance of any cancellation provisions contained in the PIBS or any other third-party contract. We have also inserted a guidance note outlining the responsibilities of each party (you can view the wording for the new clauses here) and we suggest you ensure your current contracts are reviewed and, if required, amended to include this wording as soon as is feasible. 

    ISBA will be re-launching the Creative Services contracts later this year, the updated versions will include this amendment and some new clauses related to GDPR compliance, but please do feel free to request a copy of the contract now which will contain the new cancellation clauses mentioned above with immediate effect.


    1. Firstly, talk to your agencies about the production process and specifically around approvals and cancellations, and review if necessary.
    2. Secondly, ensure that all who commission productions understand the process; the cancellation provisions and the consequences of cancellation.
    3. Ultimately, it is now more important than ever for clients to review and embed strict production approval process guidelines to ensure that everyone involved in the process is fully briefed.

    ISBA, the IPA and APA have issued joint industry guidance to provide further clarity on the responsibilities of each party within the approval process. View the guidance here >

    For more information on any of the above, please contact Traci Dunne

  • 19 September 2017

    Over the last 18 months, much of our time has been focused on helping members drive new standards of practice in media agency contracts and building member confidence that new terms can be agreed with both network and independent agencies. 

    The new Framework Media Services Contract template we launched in April 2016 was an initiative designed to enhance our members’ ability to trade on a transparent basis with their media agency partners. The terms enable further understanding of the digital ecosystem, ensure digital standards are discussed with the agency and that policy is set and enshrined in contracts. The template contract requires agencies to be clear on their role and responsibilities in handling the media bought and budgets managed on behalf of client’s.

    A recent review of how ISBA members are using the contract in practice has revealed some positive details that will boost the confidence of any advertiser looking to use the terms to inform their own media agency negotiations.

    Various myths have abounded since the contract was launched like ‘agencies belonging to networks will not sign up to these terms’ and ‘only small advertisers will use the contract’….well these myths have now been busted by our usage review!

    Our review revealed £6.1b worth of ISBA member media spend as having either already been renegotiated (27 organisations spending £1.67b already completed negotiations) or that will be renegotiated (18 companies with £4.5b spend) in the near future, the next 12 months. The review indicates that the terms are being adopted by some of the biggest advertisers.

    And furthermore it indicated that terms can be agreed with network agencies, the majority of the negotiations reported on were with agencies belonging to major networks, 96% of those who have negotiated new terms already, and 81% of those who plan to renegotiate in the near future.  So that’s two myths busted!

    As well as being used locally, the contract is being adapted to create terms that are international in scope and not just relevant in the UK; in 50% of cases, the terms had been used, by those who had already renegotiated, to help create contracts that were international in scope.  And two-thirds of those planning to use the terms in the future indicated that they were using them to create international terms or MSAs.

    Of course, not everything in negotiations was plain sailing and compromises had to be made in just under half of the cases reported on, but this is a scenario to be expected in any commercial contract negotiation.

    There were no surprises on areas of contention in the contract, the agency community pushing back on most clauses related to greater visibility and transparency. However, there were also a sizeable number agencies reported on who had no issues with these clauses.

    Our review of use of the ISBA framework media contract contains a great deal more insight for anyone interested in using the terms, including make-up of negotiating teams, whether external help was used, time taken to negotiate, contentious clauses, shared learnings and much more, if you’d like a copy and to understand more about how the contract can help you transform commercial relationships with your media agencies, do get in touch.

    Significant progress is being made by ISBA members in their conversations on enhancing contracts with their media agencies and your organisation too could be benefiting from more transparent better-managed terms.

    Don’t just take our word for it, listen to your peers: “The ISBA template media agency contract was a great checklist to ensure all aspects of the deal were covered.  It helped change the way our internal legal team approached the format of the contract and gave additional credibility to the procurement process” Procurement, £46m spend

    To request a copy of the review contact me.  

    Debbie Morrison
    Director of Consultancy & best Practice, ISBA

  • 08 September 2017

    Making on-boarding martech solutions easier - prepared by marketers for marketers

    One of the major challenges facing marketers is ensuring their organisation partners with the right people. When it comes to identifying and on-boarding tech suppliers, including ad servers, demand-side platforms and tag management systems, the number available and complexity of companies offering marketing technology solutions makes it that much more difficult, significantly drawing out the decision making process.

    So what's the solution? While there are many approaches, the marketing team at Barclays, an ISBA member, have created a simple checklist to provide the information required from your tech vendors. In fact, the document is so straightforward that it benefits both advertisers and tech vendors by reducing the review and sign up process.

    The document itself was designed to make the onboarding process more practical, with the brief being to employ the most innovative tech solutions, while minimising business risk.

    Working closely with their colleagues in legal, compliance, information policy, data privacy, risk, fraud and information security, the marketing team at Barclays have created a document that reflects the modern industry, ensuring all relevant questions were incorporated and reflecting current developments, including the General Data Protection Regulation (GDPR), with provisions for data protection also included in the brief.

    Barclays have made the document available to all ISBA members and as more and more organisations use this document, the bar will be raised within the industry. The longer term aim is to for martech vendors to provide accurate detail at a higher level as standard practice.

    Special thanks to Barclays for making this document available to ISBA members and other groups, especially Nicola Shepherd, Head of Media, and David Joyson, Head of Search & Acquisition.

    To obtain your free copy of the guidance, please contact Jodie Knight.

    I would love to receive your feedback on the guidance.

    David Ellison
    Marketing Services Manager, ISBA davide@isba.org.uk